Response To COVID-19

Our thoughts are with all who have been impacted by the COVID-19 pandemic.

The management team of the Allen County War Memorial Coliseum takes our role as caretakers of a place our guests choose to come to, very seriously. We aim to be responsible employers by providing a safe environment for all. As part of our commitment to help protect each of our valued guests and our team members, we want to share with you the precautions we are taking in response to COVID-19.

FACILITY

We take great pride in our normal, routine practices to maintain a clean and sanitary environment. In response to COVID-19, we have implemented enhanced cleaning measures that reflect the recommended standards of the Centers for Disease Control and Prevention (CDC). All high touch and high traffic areas are being cleaned and disinfected frequently. Our cleaning protocol includes:

  • Cleaning to remove dirt and impurities from surfaces, which may lower germ counts prior to disinfecting
  • Cleaning Technique for high touch areas includes using soap and water or a cleaning solution to remove dirt
  • Disinfecting reduces and kills germs on surfaces and objects
  • Disinfecting Technique for high touch areas includes cleaning products effective against coronavirus.
    • Electrostatic cleaning equipment will be used to disinfect seating areas, restrooms, handrails, elevators, escalators and other high touch areas prior to each event
  • Documentation of health and safety practices and enhanced cleaning protocols will be recorded and maintained

GUESTS

We recognize that these are unsettling times and we want guests to know that their safety and well-being are our first priority.

  • Social Distancing practices, per CDC recommendations, should be followed on stairways and escalators, inside elevators, at event entrances, restrooms and concession areas and in seating sections and smoking areas.
    • In the Arena, available seats will be marked with a green sticker and closed rows will be marked with a red stop sign on the floor, allowing family members to sit together, while maintaining proper social distance from other guests.
  • Hand Washing with soap and water for at least 20 seconds is vital to help stop the spread of virus and guests are encouraged to wash their hands after any of the following activities: using the restroom, sneezing, touching face, blowing nose, smoking, eating or drinking
  • Sanitizing Stations with hand sanitizer and/or disinfectant cleaning cloths will be available throughout the complex and we encourage guests to use them
  • Personal Protective Equipment (PPE), specifically the use of masks or other facial coverings, is encouraged to be used by guests attending events
  • Not Feeling Well - for the safety of other guests and Coliseum team members, we ask you stay home if you are not feeling well and invite you to return when you are feeling better.

TEAM MEMBERS

We are actively communicating with team members about their role in helping prevent the spread of germs, including thorough hand washing, avoiding contact with people who are sick and, of course, staying home if they are not feeling well. The following measures are now in place:

  • Health Screening and educating staff on the symptoms of COVID-19 and policies and procedures for maintaining a healthy workplace
  • Temperature checks will be performed prior to the start of any work shift
  • Social Distancing practices, per CDC recommendations, will be followed by team members
  • Hand Washing with soap and water for at least 20 seconds is vital to help stop the spread of virus and all team members have been instructed to wash their hands every 60 minutes and after any of the following activities: using the restroom, sneezing, touching face, blowing nose, cleaning, sweeping, mopping, smoking, eating, drinking and before and after starting a shift.
  • Personal Protective Equipment (PPE) will be worn by our team members in adherence to state and local regulations and guidance
    • Allen County War Memorial Coliseum requires team members to wear face coverings whenever they are working in an area that is open to the public and/or where proper social distancing cannot be reasonably maintained
  • Equipment Disinfecting will occur prior to first use, between users and at the conclusion of each shift, including mops, brooms, dustpans, janitorial carts, trash receptacles and event specific tools
  • Daily Pre-Shift & Timekeeping will be modified to minimize traffic and volume of staff in back of house areas, with hand sanitizer usage required before and after using a time clock.

We look forward to opening the doors again and welcoming you back soon! We value the time and effort it takes to attend events taking place at the Allen County War Memorial Coliseum and we are grateful for the trust you place in us.


Allen County Health Department - COVID-19 Update
Centers for Disease Control and Prevention - Coronavirus (COVID-19) Resource Guide

Event Impacts

A large number of public and private events have been impacted and Coliseum staff are working diligently on rescheduling and announcing new dates, if applicable. Ticket office staff is also working closely with event organizers to process refunds, if applicable, and reschedule events. Please continue to check our website or follow along on Facebook and Twitter for updates. 

The following events have been rescheduled:

  • Leo HS Commencement - Friday, July 10
  • New Haven HS Commencement - Saturday, July 11
  • Gun & Knife Show - July 18 & 19
  • Fort Wayne Fair Housing Summit - Wednesday, August 19
  • for King & Country "'burn the ships' North America: The 2020 Encore" - Thursday, September 17
  • Indiana Tech Undergraduate Commencement - Saturday, October 3
  • Lauren Daigle World Tour - Thursday, March 11, 2021
  • Vera Bradley Outlet Sale - April 7-11, 2021
  • Nickelodeon's JoJo Siwa D.R.E.A.M. The Tour - July 17, 2021

 

The following public ticketed events are eligible for a full refund:
If the tickets were purchased at the Memorial Coliseum Ticket Office, please return them to the Ticket Office for a full refund during business hours, Monday through Friday from 10am to 5pm.

  • Mad Ants remaining regular season games
  • Komets remaining regular season games
  • Lucky Duck Consignment Sale original event date
  • NCAA Division III Men's Basketball
  • NCAA Division I Women's Basketball Regional
  • Fort Wayne Derby Girls bout on April 4
  • Vera Bradley Outlet Sale
  • Monster X Tour monster truck show
  • Lynyrd Skynyrd concert

 

Ticket Tips

CANCELLED EVENTS
  • Tickets that were purchased at the Memorial Coliseum Ticket Office should be brought back for a full refund. 
  • Tickets that were purchased via Ticketmaster.com or the TM mobile app will be automatically refunded through the purchaser's account. After the cancellation has been made official, please allow several business days for processing due to the large volume of events affected worldwide in recent weeks.

POSTPONED or SUSPENDED EVENTS

  • Tickets purchased will be honored for the new event date. Please hold on to paper tickets for these events until a new date is announced or until further notice.

Ticketmaster - Information Regarding Cancellation and Rescheduling of Live Events

 

Important Notice

The Allen County War Memorial Coliseum is not liable for COVID-19 transmissions. We have implemented enhanced health and safety precautions for you, other guests, the Licensee (your host) and our team members. You must follow all posted instructions while visiting the Memorial Coliseum. An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness or death. According to the Centers for Disease Control and Prevention, senior citizens and guests with underlying medical conditions are especially vulnerable. By visiting the Allen County War Memorial Coliseum, you voluntarily assume all risks related to exposure to COVID-19.