Response To COVID-19

Our thoughts are with all who have been impacted by the COVID-19 pandemic.

The management team of the Allen County War Memorial Coliseum takes our role as caretakers of a place our guests choose to come to, very seriously. We aim to be responsible employers by providing a safe environment for all. As part of our commitment to help protect each of our valued guests and our team members, we want to share with you the precautions we are taking in response to COVID-19.

FACILITY

We take great pride in our normal, routine practices to maintain a clean and sanitary environment. In response to COVID-19, we have implemented enhanced cleaning measures that reflect the recommended standards of the Centers for Disease Control and Prevention (CDC). All high touch and high traffic areas are being cleaned and disinfected frequently. Our cleaning protocol includes:

Cleaning to remove dirt and impurities from surfaces, which may lower germ counts prior to disinfecting
Cleaning Technique for high touch areas includes using soap and water or a cleaning solution to remove dirt
Disinfecting reduces and kills germs on surfaces and objects
Disinfecting Technique for high touch areas includes cleaning products effective against coronavirus.
         o Electrostatic cleaning equipment will be used to disinfect seating areas, restrooms, handrails, elevators, escalators and other high touch areas prior to each event
Documentation of health and safety practices and enhanced cleaning protocols will be recorded and maintained
All event set ups will be utilizing social distancing as a guideline, barriers, floor spacing signage, sanitizing stations will be in place at ticket office, concession stands, restrooms to guide and protect guest


GUESTS


We recognize that these are unsettling times and we want guests to know that their safety and well-being are our first priority.

Social Distancing practices, per CDC recommendations, should be followed on stairways and escalators, inside elevators, at event entrances, restrooms and concession areas and in seating sections and smoking areas
         o In the Arena, available seats will be marked with a green sticker and closed rows will be marked with a red stop sign on the floor, allowing family members to sit together, while maintaining proper social distance from other guests.
         o In the Conference Center and Meeting Rooms, tables will be set to promote social distancing. An example is a six foot diameter table will be set with six chairs
Hand Washing with soap and water for at least 20 seconds is vital to help stop the spread of virus and guests are encouraged to wash their hands after any of the following activities: using the restroom, sneezing, touching face, blowing nose, smoking, eating or drinking
Sanitizing Stations with hand sanitizer and/or disinfectant cleaning cloths will be available throughout the complex and we encourage guests to use them
Personal Protective Equipment (PPE), specifically the use of masks or other facial coverings, is encouraged to be used by guests attending events
Food Service to guests will be staff-served in individual portions and will not include any self-service buffet options. Glass shields will be used at points of service
Seating Spacing will either be marked with a sticker (in the Arena) or planed for in the set up (banquet set up, tables spaced 8 feet apart) to indicate seating for family units or separated for social distancing
Entry and Exits will be clearly marked and located in separate areas to avoid cross over of incoming and exiting guests
Gathering of groups before, during or after an event is discouraged to maintain social distancing
Signage reminding guests to social distance, wash hands, wear a face covering will be posted throughout the building
Queue lines to enter will be managed using common methods such as lines marked on the ground, rope and stanchions, fencing or bike rack, in combination with workers who provide information about anticipated wait time and ingress procedure and also enforce social distancing
Attendance and capacity numbers will be monitored by a hand count or with a ticketing scan count
Not Feeling Well...for the safety of other guests and Coliseum team members, we ask you stay home if you are not feeling well and invite you to return when you are feeling better
Individuals 65 years of age or older, or those in high risk categories with underlying health conditions, should consider not attending any events at the facility

 

 

TEAM MEMBERS

We are actively communicating with team members about their role in helping prevent the spread of germs, including thorough hand washing, avoiding contact with people who are sick and, of course, staying home if they are not feeling well. The following measures are now in place:

Health Screening and educating staff on the symptoms of COVID-19, as well as, policies and procedures for maintaining a healthy workplace, including sending employees home if they arrive at work while feeling ill or displaying symptoms
Temperature checks will be performed prior to the start of any work shift
Social Distancing practices, per CDC recommendations, will be followed by team members
Hand Washing with soap and water for at least 20 seconds is vital to help stop the spread of virus and all team members have been instructed to wash their hands every 60 minutes and after any of the following activities: using the restroom, sneezing, touching face, blowing nose, cleaning, sweeping, mopping, smoking, eating, drinking and before and after starting a shift
Personal Protective Equipment (PPE) will be worn by our team members in adherence to state and local regulations and guidance
         o Allen County War Memorial Coliseum requires team members to wear face coverings whenever they are working in an area that is open to the public and/or where proper social distancing cannot be reasonably maintained
         o Gloves will be worn by team members handling food , tickets or any object touched by a guest
Equipment Disinfecting will occur prior to first use, between users and at the conclusion of each shift, including mops, brooms, dustpans, janitorial carts, trash receptacles and event specific tools
Daily Pre-Shift & Timekeeping will be modified to minimize traffic and volume of staff in back of house areas, with hand sanitizer usage required before and after using a time clock

We look forward to opening the doors again and welcoming you back soon! We value the time and effort it takes to attend events taking place at the Allen County War Memorial Coliseum and we are grateful for the trust you place in us.



Allen County Health Department - COVID-19 Update
Centers for Disease Control and Prevention - Coronavirus (COVID-19) Resource Guide

Event Impacts

A large number of public and private events continue to be impacted and Coliseum staff are working diligently on rescheduling and announcing new dates, if applicable. Please continue to check our website or follow along on Facebook and Twitter for updates. 

The following events have been rescheduled to new dates:

  • Lauren Daigle World Tour - Thursday, March 11, 2021
  • Vera Bradley Outlet Sale - April 7-11, 2021
  • for King & Country "'burn the ships' North America: The 2020 Encore" - Friday, May 7, 2021
  • Zach Williams "The Rescue Story Tour" with We The Kingdom & Cain - May 21, 2021
  • Nickelodeon's JoJo Siwa D.R.E.A.M. The Tour - July 17, 2021

 Tickets purchased with previous event dates listed on them will be honored for the new event date. 



The following public ticketed events are eligible for a full refund:

If the tickets were purchased at the Memorial Coliseum Ticket Office, please return them to the Ticket Office for a full refund during business hours, Monday through Friday from 10am to 5pm.

  • Mad Ants remaining regular season games
  • Komets remaining regular season games
  • Lucky Duck Consignment Sale original event date
  • NCAA Division III Men's Basketball
  • NCAA Division I Women's Basketball Regional
  • Fort Wayne Derby Girls bout on April 4
  • Vera Bradley Outlet Sale
  • Monster X Tour monster truck show
  • Zach Williams concert - (only available until September 14, 2020)
  • Lynyrd Skynyrd concert

 

The following events have been cancelled: 

  • Lynyrd Skynyrd concert on September 18
  • Johnny Appleseed Festival on September 18 & 19
  • Indiana Tech Commencement rescheduled for October 3
  • Expedite Expo on October 23 & 24
  • Old Fort Cluster Dog Show on October 28 - November 1
  • Hamfest & Computer Expo on November 14 & 15


 

Important notice:


The Allen County War Memorial Coliseum is not liable for COVID-19 transmissions. We have implemented enhanced health and safety precautions for you, other guests, the Licensee (your host) and our team members. You must follow all posted instructions while visiting the Memorial Coliseum. An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness or death. According to the Centers for Disease Control and Prevention, senior citizens and guests with underlying medical conditions are especially vulnerable. By visiting the Allen County War Memorial Coliseum, you voluntarily assume all risks related to exposure to COVID-19.